Your Privacy Is Protected at dj47

1 Introduction & Scope

This Privacy Policy ("Policy") describes how dj47 ("dj47", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who access or use the dj47 website at https://dj47.io, including all games, betting markets, account services, payment facilities, and customer support channels (collectively, "the Platform").

This Policy applies to all personal data we process in connection with your use of the Platform, regardless of how you access it — whether through a desktop browser, mobile browser, or any other device. It applies to players located across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account with dj47 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller Information

For the purposes of this Privacy Policy, dj47 acts as the data controller in respect of all personal data collected through the Platform. As data controller, dj47 determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests regarding how dj47 processes your personal data, you may contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the dj47 Platform
• Subject Line for Data Requests: "Privacy / Data Rights Request"
• Response Time: We aim to respond to all data-related enquiries within 5 business days
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

3 Personal Data We Collect

dj47 collects the following categories of personal data from you, either directly (information you provide to us) or automatically (information generated through your use of the Platform):

3.1 Identity Data: Your full legal name, date of birth, nationality, and government-issued identification number (National ID card, passport, or driving licence number). This information is collected during account registration and verified as part of our Know Your Customer (KYC) process.

3.2 Contact Data: Your mobile phone number, email address, and general location data such as your city or district of residence within Bangladesh. This is used to communicate with you regarding your account, transactions, and support requests.

3.3 Financial Data: The mobile wallet number(s) associated with your bKash, Nagad, Rocket, or Upay accounts used for deposits and withdrawals; your transaction history on dj47 including deposit amounts, withdrawal amounts, and dates; and your current account balance denominated in Bangladeshi Taka (BDT).

3.4 Technical Data: Your IP address, device identifiers, device type and model, operating system name and version, browser type and version, time zone setting, and session login and logout timestamps. This data is collected automatically via server logs and analytics tools.

3.5 Usage Data: Information about how you use the Platform, including which pages and game categories you visit, which games you play (e.g., Teen Patti, Andar Bahar, cricket betting, slots, Wheel, Money Coming), how long you spend on each session, your betting and wagering patterns, and the features you interact with.

3.6 Communications Data: The content of any messages you send to our customer support team via live chat, email, or any other channel, including support ticket subjects, chat transcripts, and email correspondence. These are retained to ensure continuity of support and to resolve disputes.

3.7 Responsible Gaming Data: Any deposit limits, session limits, cooling-off periods, or self-exclusion instructions you set on your account. Indicators of potential problem gambling identified through your usage patterns, in accordance with our duty of care obligations under our Responsible Gaming Policy.

4 How We Collect Your Data

dj47 collects your personal data through the following means:

• Direct collection: Data you provide when completing the account registration form, submitting KYC verification documents, making a deposit or withdrawal request, contacting our customer support team, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically through server logs, analytics tools, and session tracking technologies as you interact with the Platform. This includes your IP address, browser information, and gameplay activity.
• Third-party sources: Where necessary for identity verification or fraud prevention, dj47 may receive data from trusted third-party identity verification services or payment providers such as bKash, Nagad, Rocket, and Upay. Such data is used solely for the purpose of completing the transaction or verification that prompted its collection.

5 Purposes & Legal Bases for Processing

dj47 processes your personal data only where a lawful basis exists for doing so. The primary purposes for which we process your data, together with the corresponding legal basis, are as follows:

• Account creation and management — necessary for the performance of our contract with you as a registered player on the Platform.
• Identity verification and KYC compliance — necessary to comply with legal obligations relating to anti-money laundering (AML) and age verification requirements.
• Processing deposits and withdrawals — necessary for the performance of our contract with you and to facilitate transactions via bKash, Nagad, Rocket, and Upay.
• Fraud detection and prevention — necessary for dj47's legitimate interests in protecting the integrity of the Platform and safeguarding players from fraudulent activity.
• Customer support and dispute resolution — necessary for the performance of our contract with you and for dj47's legitimate interest in resolving player concerns fairly.
• Responsible gaming monitoring — necessary to comply with our duty of care obligations and to protect players' vital interests, particularly in relation to problem gambling indicators.
• Platform improvement and analytics — based on dj47's legitimate interests in improving the quality, stability, and user experience of the Platform for all players.
• Promotional communications — based on your consent, where you have opted in to receive marketing emails or SMS notifications about dj47 promotions, bonuses, and seasonal offers (e.g., BPL, IPL, Eid, Pohela Boishakh promotions). You may withdraw this consent at any time.

6 Cookies & Tracking Technologies

dj47 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in during a session, and understand how players use different parts of the Platform.

The categories of cookies dj47 uses are as follows:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred game categories, and display options. Disabling these cookies may reduce the quality of your experience on the Platform.
• Analytics Cookies: Used to collect anonymised data about how players navigate and interact with the Platform. This data helps dj47 identify popular game categories, page performance issues, and areas for improvement. These cookies are deployed with your consent.
• Security & Fraud Prevention Cookies: Used to detect and prevent fraudulent account activity, multiple-account creation, and bot traffic. These are deployed in dj47's legitimate interests and are essential to Platform integrity.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from accessing your dj47 account. For full details on cookie management, please refer to the help section of your browser.

7 Sharing Your Data with Third Parties

dj47 does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. We share your personal data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers are governed by their own privacy policies and are independently subject to applicable data protection obligations.
• Game providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session and gameplay data necessary to deliver their games on the Platform. No personally identifiable data beyond what is technically required is shared with game providers.
• Identity verification services: Where required for KYC compliance, dj47 may use third-party identity verification providers to validate the authenticity of documents submitted by players. These providers operate under strict contractual data protection obligations.
• Legal and regulatory authorities: dj47 may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, court order, or in connection with the detection or prevention of fraud, money laundering, or other criminal activity.
• Business successors: In the event of a merger, acquisition, or sale of all or part of dj47's business, player data may be transferred to the relevant successor entity, subject to the same data protection obligations described in this Policy.

8 International Data Transfers

dj47 primarily processes and stores personal data within secure data centres serving the Bangladesh region. However, some of our third-party service providers — including certain game studios and technical infrastructure partners — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, dj47 ensures that appropriate safeguards are in place to protect your data to the same standard described in this Policy. These safeguards may include contractual clauses that obligate the recipient to maintain equivalent data protection standards, or reliance on the recipient's certification under a recognised international data protection framework.

If you have questions about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected] with the subject line "International Transfer Query".

9 Data Retention

dj47 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with dj47, plus a minimum period of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the relevant transaction, in compliance with applicable financial record-keeping requirements.
• Communications and support data: Retained for a period of three (3) years from the date of the relevant communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and usage data: Typically retained for a rolling period of thirteen (13) months to support analytics, security monitoring, and fraud prevention, after which it is anonymised or securely deleted.
• Responsible gaming data: Retained for the duration of any active self-exclusion or restriction period, plus five (5) years thereafter, to prevent circumvention of these protections and to support regulatory compliance.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for analytical purposes.

10 Security Measures

dj47 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and dj47's servers, ensuring that sensitive information such as account credentials and financial data cannot be intercepted in transit.
• Encryption at rest for all stored personal data, including identity documents, financial records, and account credentials. Encryption keys are managed under strict access control procedures.
• Role-based access controls (RBAC) limiting access to personal data to only those dj47 staff members whose job function genuinely requires it. All access is logged and subject to regular audit.
• Multi-factor authentication (MFA) required for all internal dj47 staff accessing systems that process personal data, as well as available to players for their own account security.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals to identify and remediate weaknesses in dj47's technical infrastructure.
• Intrusion detection and prevention systems (IDS/IPS) monitoring dj47's network for suspicious activity and automatically blocking detected threats in real time.
• Documented incident response procedure enabling dj47 to rapidly identify, contain, investigate, and remediate any data security incident, and to notify affected players and relevant authorities within required timeframes.

11 Your Rights

As a dj47 player, you hold the data rights described in Section 3 of this page. To exercise any of these rights, please contact dj47's support team at [email protected] with the subject line "Data Rights Request". Please include your registered email address and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, in accordance with applicable data protection standards.

dj47 will not charge a fee for handling reasonable data rights requests. However, we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive, particularly if they are repetitive. In such cases, we will inform you of the fee before proceeding and give you the opportunity to withdraw the request.

Where dj47 is unable to fulfil a data rights request — for example, because doing so would conflict with a legal obligation to retain the relevant data — we will provide a clear written explanation of the reason for the refusal.

12 Children & Minors

The dj47 Platform is strictly intended for adults aged 21 years and above. dj47 does not knowingly collect personal data from individuals under the age of 21. All account registrations require players to confirm they are aged 21 or over, and identity verification (KYC) procedures are in place to enforce this requirement.

If dj47 discovers or is made aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account with dj47, please notify us immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians who are concerned about potential underage access to online gambling platforms are encouraged to make use of parental control tools available through internet service providers and device manufacturers, in addition to the age verification measures dj47 applies at registration.

13 Changes to This Policy

dj47 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. When we make material changes to this Policy, we will notify registered players via the email address associated with their dj47 account and/or by displaying a prominent notice on the Platform.

The "Last Updated" date at the top of this Policy will always reflect the date on which the most recent version came into effect. We encourage you to review this Privacy Policy periodically to stay informed about how dj47 is protecting your personal data. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Policy, you have the right to close your dj47 account and request deletion of your personal data, subject to any overriding legal retention obligations, by contacting our support team at [email protected].

14 Contact & Complaints

If you have any questions, concerns, or complaints about how dj47 processes your personal data, or if you wish to exercise any of your data rights, please contact us using the details below. All data-related correspondence should be directed to our support team, who will escalate privacy matters to the appropriate internal team as required.

• Email: [email protected] — Subject line: "Privacy / Data Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week, via the dj47 Platform
• Response Time: We aim to acknowledge all privacy enquiries within 5 business days and to resolve them within 30 calendar days

dj47 takes all privacy complaints seriously and will investigate each one thoroughly. If you submit a complaint, we will confirm receipt, keep you informed of progress, and provide a written outcome upon conclusion of our investigation.